Im happy I got my stuff back, but it would seem to...

Im happy I got my stuff back, but it would seem to me that when you are hiring an external company to take care of this stuff it would go more streamlined. Like you found it and I can pick it up because you know where it is and I am there. Instead I have to wait 3 days change all my plans because the bureaucratic process is very slow. I think if Arriva in this case had their own local lost and found it would be much easier for the end user.