Kristine Minyard

Review of Sunny Service company

Very prompt and professional service. When the he...

Very prompt and professional service. When the heat index outside is forecasted to be 107 and your kids wake up sweating in their beds because the A/C isn t working, you need reliable service and fast! I sent a request through Home Advisors just after 10:30 am on a Saturday and Sunny s called within 10 minutes. He explained a few things about their service and how they do business, gave me a quote for the service call and got me scheduled on a technician s next stop. I received a text message as promised with information about the technician that would be arriving and his expected arrival time. Stephen, the technician, called about an hour before our scheduled appointment to say that he d completed the call before mine a bit early and could be at my home in 15 minutes if it was convenient for me. He arrived as expected, in uniform and showed his business ID and was masked, gloved and ready to inspect my A/C units and investigate the problem. Stephen explained everything he found and what the recommended fix was including how much it would cost. He also suggested their service membership but wasn t aggressively selling me something I didn t need or wasn t interested in. I felt very comfortable that the service I received was fairly priced and was the needed repair for my A/C problem. My A/C was back up and running in less than an hour of Stephen s arrival. It took several hours for my house to cool back down to the desired temperature but my upstairs unit is now working better than it was before! My kids woke up to nice cool rooms the next morning. We are definitely satisfied with the professionalism and knowledgeable service that we received and will use Sunny s for our A/C and heating service needs from here on out!