OFX used to be a good transfer company BUT no lon...

OFX used to be a good transfer company BUT no longer. Having placed dozens of transfers with them in the past to the same recipient without issue, on my last transfer my recipient was SHORT PAID a large amount. After raising the issue with their customer service, their reply was that it was not their problem and they have no control over if one of their transfer banks decides to charge a fee. Upon further asking them how I could cover any extrea fees that will be charged , their response was they could not tell what any additiaonl fee amounts might be, so I should just PAY AN EXTRA AMOUNT to cover any fees that might be charged even though OFX cannot give me any indication what these amounts might be. So basically OFX cannot guarntee my recipient will be paid in full. COMPLETE FARCE.