Dave H

Review of Audi North Austin

Service department is great, they take care of my ...

Service department is great, they take care of my A5 every time. HOWEVER, the reason for 3 stars this time is I had a reservation in August for a routine maintenance and requested a loner car. Two hours before I was scheduled to drop off the car on the morning of my scheduled service date I got a call from someone at the dealer who said "We don't have any loner cars available, we need to reschedule your service". This was very inconvenient as I had rearranged all my travel and work responsibilities around this appointment that I had made a full month before. I asked them when the next available date was and it was almost 1 month later! No real apology or reason was given nor was I given any priority to reschedule my service, very disappointing for a premium brand like Audi.