I lost my job unexpectedly and went there looking ...

I lost my job unexpectedly and went there looking for help. You can't get anyone on the phone EVER, and don't even bother going to the office unless you have 4 hours minimum to wait. After spending several days bringing a neverending amount of paperwork and trips back and forth on what little gas money I had left I was told that because of the new computer system the program that I needed wasn't working........ they seriously didn't help me in any way.