jerry collins Review of Mountain Laurel Resort and Spa...
Stay far away. What a dump.
Stay far away. What a dump.
Firstly, as you walk into this 'hotel' there is no one by the desk.
The smell of mold filled the lobby and rotting smell permeates this place. Then was the first experience with one of the numerous broken thing in this place, the elevator. Finally got to the room and there is mold all over and smoke stench throughout.
Dirty bathrooms and cold water in the middle of the winter. Absolutley horrendous.
Even the heating system was broken and it had a rusty odor when it ran.
Asked for help from the staff at the front and the guy refused to try to take a look at the heat in the room. Terrible attitude and upset employees work in this place. Dining room is atrocious. Dirty and cold.
If you try using some of the 'amenities' here good luck. Ice cold, dirty pool in the middle of December, broken sauna and hot tub and no employees to help. The worst part about the whole experience is dealing with Charlotte. She is rude, condescending, pompous and could not care less about any of the issues we dealt with. She repeatedly lied and said they would be taken care of. She has a terrible attitude. What a nasty person.
If you want to have a terrible time and waste your money this is your place.
Otherwise do yourself a favor and stay far away.
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