Tamara Call

Review of SelectHealth

Despise Select Health. Apparently preventative car...

Despise Select Health. Apparently preventative care is just not high on their list of priorities. And their customer service is terrible. I just tore my ACL and had surgery. First surgery in my life time. I've had two children, both normal deliveries. Our family of four is very healthy and fit. The only time we use insurance is when we are sick. Or, in my case recently, injured. Select health actually has plans that puts limits on therapies. Any kind of therapy. Thing is, everyone heals at a different rate, how can you put limits on that? So, I had 10 initial visits. Then I had to get a scrip for 10 more. Apparently 20 is our insurance plan's max. So now I have to appeal. They drug their feet in telling my PT office that, and I just used my 20th visit. I found out today that now I have to appeal, so no more visits for me until they approve it. I am at 110 degrees bend, doing everything I can at home, and keeping all my PT appts. I followed every post op instruction. I am just healing slower and have developed some scar tissue that is limiting my mobility. If I don't get PT then I will have to either 1) be put under and have my knee forcefully bent, which will entail daily PT afterwards 2) Cortisone shot, and more PT. It would stand to reason, that just making sure a patient gets proper care until they are 100% better would be the best decision. Their customer service rep was super rude on the phone, which didn't help how irritated I was already feeling.