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jae choi

3 years ago

My wife and I dined here for our Anniversary. We ...

My wife and I dined here for our Anniversary. We had been looking for a place that served mussels and escargot. We thought we had found the perfect place. However, we will not be returning here due to the horrible service we received.
We ordered a bottle of Champagne to celebrate and we were presented with white wine glasses. We thought it was a little weird they didn't provide champagne flutes. This was overlooked until later on in our meal, when we noticed other tables with flutes. We asked our server for flutes and she provided them just in time for our last glass. Not sure if the server was not trained properly (she also struggled with opening the bottle) or just an oversight.
The escargot was just meh. Not sure if the snails were fresh, we have had better. The foie gras was tasty. We then ordered the mussels and Jackpot!!! This was what we had been waiting for. They tasted fresh, perfectly seasoned and it was divine. It was so delicious, we ordered another order with our entree course. Steak tartare was good as well. We had ordered a bottle of wine with our entree and it went downhill from here. After our entree course, our server pulled a disappearing act. Not to be seen!!!! We even poured our own wine during dinner. The kicker was we wanted to take the left over mussels home and we asked for our food to be packaged. Rather than pack our food, we busser brought us a togo deli cup dropped it off on our table and just left. It seemed odd that other tables had their food packed. For all their policies and standards on trying to keep this restaurant upscale, they should really focus on their service first!!! I have had better service at WAFFLE HOUSE compared to this establishment.

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