R

Roger Espert

4 years ago

Comfortable, clean, everything within reach.

Comfortable, clean, everything within reach.
The room was nice and spacious and aligned with my reservation. Comfy beds, very clean and the balcony is nice. There is a small fridge that is also handy for keeping things cold.
The pools are nice and while might look small, we didn t bump into anyone and I had my kids (9 and 3-y-old) at sight almost every time.
Valet parking service I used was aligned with expectations, as well as cleanliness of room and all common areas.
Wifi works very well in almost every location and even at the beach, where the chairs and umbrella were spot on.
Everyone from staff was nice to us especially the security guy at the pool that helped opening an umbrella at the pool (didn t get the name but he called Wilson on Tuesday despite it was not his job, he made us feel very welcomed and comfortable!).
Dinner at the restaurants were nice yet a bit expensive for the quality of food, except the breakfast which was awesome. I didn t experience the JWB. The terrace at Landshark is great although it took as a while (10 minutes) to have someone to get our orders.
I also used the fitness center which is huge and nice!
On the downside: food is pricey in every location; it s so cold at common areas up to freezing! I know outside is super hot but seems too much of a waste of energy plus feeling really cold at the lobby and the rooms hallways; Employees do their job well and can t complaint, but except the already mentioned security person, the receptionist at check-in and check-out, plus Savannah at the coffee place and Rim from Cali at the poolside bar (have been outstanding!) everyone seem not too enthusiastic as you normally expect in a resort.
Overall: good experience and recommendable for families with kids.

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