Michael Hannah

Review of TTCU The Credit Union

I couldn't rate this company any lower right now.

I couldn't rate this company any lower right now.
My disabled elderly father had a loan for a car since 2013, had never missed a payment, never late on a payment. That car was totaled a few weeks back by someone playing on their cellphone. The insurance paid off the rest of the loan & he tries to get another loan for a replacement car only to be denied because of a policy change on "lower income" loans because of issues with "lower income" people not paying. He did not fall into this group because of his payment history, just his status as being lower income (disability/social security) .

After calling to get answers on how they can deny his loan after he had more than proved capable of making payments I then got the run around instead of answers... only to be told it was a board decision & this was after being transferred 3 times until I got a non helpful manager who sounded like he could care less. This company doesn't care about people or the customers they haven't had any prior issues with.

Go to another bank so you don't get screwed over by a broad stroke policy change like my father just was.