Lindsay Shannon

Review of South Pointe Toyota

BUYER BEWARE! DO NOT DO BUSINESS WITH THIS DEALERS...

BUYER BEWARE! DO NOT DO BUSINESS WITH THIS DEALERSHIP, UNLESS YOU HAVE A LAWYER PRESENT TO ENSURE WHAT THE SALE PEOPLE TELL YOU WILL IN FACT HOLD UP IN THE FUTURE!

This is my story, I bought a brand new Toyota Matrix from this dealership approximately 5 years ago. The vehicle itself is awesome and I have zero complaints, I will always stand by the quality of Toyota vehicles; however I cannot say the same about the integrity of the sales people.

When I was purchasing the vehicle one of the major motivating factors for me to purchase a new one over a used was the warranty off and the free oil changes for life . While the salesperson explained to us in detail that during the warranty period the car must follow the maintenance schedule as set out by Toyota and be serviced by their technicians. We hesitantly agreed as my husband is a mechanic and can easily perform all said maintenance himself, but we followed their rules to a T, and there was no problems on either side. However at no time did the salesperson let us know that this was the condition for the oil change for life offer as well.

Fast forward to April 2018, our warranty was up so my husband started to do maintenance himself but we brought the vehicle in for our free oil change at this time we were informed that actually the fee oil changes for life deal is only valid as long as you do all your maintenance through them, so basically we can no longer receive free oil changes. I was very upset and the girl who was working service waived the fee and stated that she would speak to her manager about this as she has heard of people having issues with this promotion before.

Then we bring the vehicle in for its next oil change this morning, and are told once again we must pay for the oil change, serious lack of communication I thought but no big deal. So I called to speak to the manager on duty who name is Mike. He informed me that it was printed in the contract I signed (this maintenance caveat) and that anything my salesperson told me was hearsay since it was 5 years ago. I felt belittled by this comment as my word as a customer should not be referred to as hearsay in my opinion.

To sum up the story, I feel I was tricked by my salesperson and that this specific dealership has no integrity. I highly suggest doing business anywhere else, or like I said in the beginning bring a lawyer, because nobody who works here has your best interests at heart.