Junita Sutirto

Review of Rocky Point Kayak

Today we had the worst experience with Rocky Point...

Today we had the worst experience with Rocky Point Kayak. This was our first time to go kayaking and we were so happy because it was recommended by a friend. Everything went well until my wife was struggling to pedal because the wind was blowing so hard. Of course no warning from the staff even though we told them This was our first time. My wife and my daughter(4 years old) stranded on the beach area and I was trying to help but I had my son with me, so I went back asking for help. One of the staff was actually getting ready to help my wife, but he said the owner did not agree with this. I was told there would be a "CHARGE" to "HELP SOMEONE". Yes!! a CHARGE to HELP SOMEONE in TROUBLE!!!. This one guy though he said he was off work and volunteered to help my wife. However, the reception desk still wanted to charge me because someone was sent there and I might be charged for damage on the kayak because of my wife STRANDED on the beach. I couldn't believe it. I asked the reception what happened in the past when someone got stranded and all he said it never happened before. Hard to believe!!! Based on my experience, if you struggle from the beginning, might as well stop. Aside from a business, I understand, but from human being point of view. They did not even ask and asking if my wife and daughter were ok. I want to thank you the guy who helped me.

Updated: good thing the owner called me the next day and apologized. I didn't get charged so it's good thing. It seems there is some disconnection between the owner and the employees. Too bad. If you are a beginner try it out first.