Victoria Dolzhanska

Review of The Pudding Factory

This is my second really bad experience at this pl...

This is my second really bad experience at this place. First one was a about a year ago, I decided to let it go and not write anything as people make mistakes and hoped the owner will learn from it and improves his customer service skills, however, this time all the memories cam back. Waitress mixed up the order and instead of just getting me what i asked for to replace wrong order they simply asked to reorder with a 25% discount on what we've ordered in the first place. This place had become to busy for their own good. I have zero tolerance for bad customer service and a lengthy arguing about what exactly I've ordered. I do know what I've ordered and if you've misunderstood me, just apologize and swap for what I want! Guys, there are plenty of great coffee shops in Nottingham with great customer service, no need to spoil your day with this one. try Homemade, Wired, 200 degrees and Toast (amazing breakfast & cakes!) sans the attitude!