Mine used to be a 5 star rating, then my husband p...

Mine used to be a 5 star rating, then my husband passed away and although I have sent the death certificate numerous times, They stated they have not received it. (This is only to change the account to my name so I can pay the tolls, because my card expired) Every time I have to look at that death certificate it is a knife through my heart. And then to scan it and send it in to customer service? I have sent it three times. All I want to do is change the card so I can pay for the tolls that are now building so that when I actually pay them its a huge gouge in my account. Thanks E470 for making the process so great for me! I didn't know so many people wanted to scam e470 by changing a card to make a payment, doesn't seem very profitable for them. But what to do I know?