Ashton Kirkland

Review of Southern Siding & Windows

We had a fantastic sales guy named Matt. He was v...

We had a fantastic sales guy named Matt. He was very knowledgeable and friendly. However, the customer service side of their business needs some work. We made an appointment to have the installation done and a guy showed up and didn't have what was needed. So he said he would go get it and call us back to come back. He never called or showed back up that day. Two days went by and no one from Southern Siding called us. We had to call them to find out about our installation and when we called we could never get the right person or someone would take a message and never call us back. It took almost 3 weeks to get everything finally installed. Southern Siding definitely needs to work on their service side of the business and communicating better.