Dear Mr. Van den Werkhoven, your review is a serio...

Dear Mr. Van den Werkhoven, your review is a serious complaint to our address. I have done my best to find out internally which issue this concerns, since we have not received any complaints about our working method in a file. Your name does not appear in our systems, so it is not possible to provide a substantive response and make improvements if necessary. I would like to get in touch with you to clarify what this is about. Is that possible? You can contact me through our office telephone number. to achieve.