R Ta Neja

Review of Indigo Pearl Phuket

Highly dysfunctional hotel.

Highly dysfunctional hotel.

1) upon check-in asked the staff for late check out and they said they would get back to me

Staff did indeed get back to me an hour before they wanted me to check out (two days after check in). Zero notice and a check out time which would cause me to have to leave an event in progress or pay for an additional half day.

2) several requests to the hotel via the advertised app from Porter and Sail rendered no responses from the hotel

3) no response from the GM to clarify issues

Background: attended several functions within the hotel as part of a large group and decided to stay on the property.

Biggest point of contention as per above was that front desk decided it was appropriate to give me an hour notice that I should check out.

Was told that this is as a result of the F&B division not being able to communicate with the rooms division.



As someone who regularly books events in hotels and similarly stays in hotels approximately 200+ days a year, this has to be one of the notable negative experiences I ve had in probably the last five years of staying anywhere in the world.



If you decide to use the banqueting in the hotel, DO NOT STAY ONSITE. They don t deserve the business.