I reluctantly gave 1 star so I could carry on with...

I reluctantly gave 1 star so I could carry on with my feed back?
I arrange with Rich&Carr to write up my Will I met Sabera Dassu twice to discuss my details and I also wrote down all my requirements and handed her the folder after the second meeting she told me I would receive a draft copy for my attention with in 5-10days?
AFTER 10 weeks I completed to Rich&Carr to ask why they had not been in touch with me I was given a pathetic excuse THEY were waiting for more info from me LOL
How could a registered Solicitors mess up writing a Will I believe they forgot my case and that was the reason for there pathetic excuse about waiting for further info from me?
What a shambles