Sabrina Foreman

Review of The Krystal Company

If I could give it negative stars, I would. The wo...

If I could give it negative stars, I would. The woman working the drive thru had the worst customer service I have encountered in a while. Not only was she rude but she was also going to have a debate with my sister about whether or not she could have steamed buns for the chicks that she ordered. The car in front of us had been at the window for well over 5 mins, I could see the timer in the window. When we got to the window, there was no greeting of any kind, she seemed as though she had an attitude, and it took what felt like forever for my sister to get her food. My sister had to ask for her reciept when the lady passed her soda out the window. She didn't say 'thank you', 'have a nice night', or nothing at the end of the transaction. Now, I worked at a Krystal years ago and I remember 3rd shift starting at 10. If that's still the case, she had only been at work for an hour and forty minutes. She still had some hours to go before she gets to go home. If she didn't want to work tonight, she should have called out. Whatever she was mad about should have been left outside the building when she got there. My sister may continue to visit this particular location but as for me, they will not get another dime of my money. I work too hard to earn it to have to deal with or accept subpar customer service. It would be different if my sister had been rude to her but she hadn't. From what I could tell, there was one other person, he walked past the window, that was working with her. So sad......