A 1 star is too much. The most horrible experience...

A 1 star is too much. The most horrible experience and I did call corporate to give them a chance to rectify the situation but, I never received a call back. This is why I am now writing this review.
I went to Carowinds in Charlotte, NC with the intention of purchasing a season pass for for our two teenage daughters and, my husband and I with the meal plan also. I was told about the preK program where your toddler can get a free season pass showing their birth certificate. I took a picture of our 4 year old daughters birth certificate because first I was concerned about it being lost, ruined or stolen. Identity theft is a HUGE issue these days as we all know. The CSR that I spoke with was unable to help me because a picture of the birth certificate wasn t good enough (even though my daughter who was right in front of him was clearly under 5.) and was extremely rude when I asked to speak to a manager or supervisor. He made an annoyed noise as he went to get his supervisor and told me they were going to tell me the same thing he did. He later told me, I could take my business elsewhere . This is the first face that will greet you at customer service .
So.... now the supervisor comes over and she was just as bad. I explained to her the reasons I was concerned about bring my child s actual birth certificate to a park where we would be riding rides where it could be ruined or stolen. I also explained how I had plans to purchase 4 full priced passes with a meal plan also. She still gave me a hard time. I then mentioned that I also had a picture of my child s social security card. She told to let her see that. I thought about it for a moment and explained that it didn t make any sense that she is going to accept the SS card that DOES NOT have my child s date of birth but, she would the SS card picture. After the going back and forth I decided that I would NOT waste my money at Carowinds. The supervisor ended with telling me well, for the record I tried to work things out . No she didn t! She gave me a ridiculously difficult time while she was looking at my child s clear picture of her birth certificate and my child clearly under 5 was right in front of her. There was many more rude comments but, the topper was telling me I could take my business elsewhere . My 4 year old even asked why they were being rude? Pretty sad! I did take my business elsewhere and we had a great time right down the road. Sad also that it brought my daughter to tears. There are so many places to take our kids and spend our hard earned money. I wouldn t recommend going when peoples tempers flair during the summertime because of the heat. This staff will only make things worse NOT better. What is also sad is I spoke to some other people and told them about our experience. Surprise! Surprise! They all have had bad experiences with staff. So... thank you Bart (csr) and Nancy (manager) for the poor experience before I paid over $500 +$20parking.