Typically I drop off my vehicle when it needs serv...

Typically I drop off my vehicle when it needs service but since I had no one to drive me and I had my toddler, I had to wait. I was disappointed that it took over 2.5 hours and the end result was that they could not find anything to explain the burning rubber smell. Additionally, when I called after 2 hours, I was informed that the system showed complete but I still needed to wait for my agent to contact me. It took another 45 minutes for that to happen.