I switched dentists a little while ago because of ...

I switched dentists a little while ago because of the same reasons others are stating. Although I found the staff I encountered at the receptionist areas to be friendly, when I needed them on the phone they couldn't be reached... Leave a message about records needed asap... I'd be lucky to get a call back. They had crazy waiting room time of over an hour about 60-70% of the time I had an appointment. One time I just ended up walking out because I had to pick up my kid from school... I was too frustrated and behind schedule to even wait in line to tell them I had to go. The waiting room was usually packed to full capacity; At times, there was literally no place to sit. I had a different Dentist just about every time I was there, which seemed to only complicate my situation and made me feel like I had to keep explaining myself; Although they were all nice and competent as far as I could tell in my limited time with them, encountering a different dentist almost every time didn't feel like steady care.

The only reason I gave an extra star is because of Dr. Sorin. He is a truly kind man, and was very professional. He even went as far as giving his off-hours phone number to make sure I didn't have any complications. To me, that is above and beyond and a great way to gain a patient's confidence. The only thing that bothered me is that he was called away about 3 times, about 10 min at a time, in one hour long procedure. He's obviously one of the more valuable doctors there... but when I'm contorted in a chair getting a root canal, with a sore neck, sore jaw, mouth forced agape, and a crater drilled in my tooth.... I gotta admit I was getting super frustrated. Not that it was his fault that he was repeatedly called away, but i think as a courtesy to his patients, he should demand minimal interruption from his co-workers. When I'm plopping down something like $900 of my own hard-earned cash on an attention-sensitive procedure, I'm gonna want the guy's full attention for the hour I'm there.

Overall this place seems really nice when you walk in- you kind of feel lucky that you found such a nice office... but then you start having regular work done and then the looks start to lose their polish, you see a new dentist every time you get a cleaning, checkup, ect. and you feel like you're just another piece of meat in an overstuffed waiting room. Based on my experience throughout the years I went here- I would recommend to look elsewhere for dental care. Dr. Sorin Is very worth your time and money, and I wouldn't hesitate to recommend him- but as I said earlier- just hope he doesn't get called away while your in the beginning, middle, and end of your procedure by a nurse or dentist with less knowledge.

While I'm writing this review, I think it's worth noting that the responses I've been reading from the owner seem to be mostly polite while also being dismissive- Very unusual to call people out for having a different name online than what you have on record. You are a business owner- if you are getting bad reviews, maybe look at the level of service you offer as the reason for the negativity of others, and make changes where needed and apologize in a heartfelt manner. Most people don't want their name publicly associated with their personal health issues, or for you to make public details of their visit or individual situation.... just ...duh. You provide a service and should take the criticism for your shortcomings and fix where needed. Your patients are looking for personalized care while they are in your office- not to be personally called out publicly online because you gave bad service. You earned a 2.5 star review out of 187 reviews... obviously you're not doing something right in many situations, not just one.

Any business is worthy of turning things around with time and dedicated leadership. With that said... I won't be coming back, I stuck around for 2+ years waiting for things to get better and only became more and more frustrated to the point that I had to go elsewhere- there was just no other option.