Don't know what happened, it used to be so easy to...

Don't know what happened, it used to be so easy to pay online. I have been trying to pay this month's bill for the last 5 days! I receive my bill by email each month and usually just click the link and pay it. Since the beginning of 2015, it has become increasingly harder to pay the bill, but I am usually able to pay online after 2 or 3 tries. I was hoping this was just one of those IT glitch kind of things, but I am guessing that 5 days later and trying from several devices that I am going to have to actually drive downtown - I'm definitely not paying for the "convenience" of paying them. PWC, you should grateful you have no competition or your utility would be abbreviated SOL!