This was my first visit here. I came for the eveni...

This was my first visit here. I came for the evening spa session. Arrival was brilliant with a definate WOW factor! The receptionist was very welcoming and nothing was too much trouble. She took us to the restaurant to fill our forms in and arranged for our complementary drinks to be brought across. After receiving our towels and robes we went into the hydro therapy pool area. We were the only ones in there however there was towels and empty (plastic) glasses lying around. There was also no cups available for us to have drinks of water. We then went to the outside pool and again there was lots of towels (There was 6 of us at this point) lying around. Worse though was the glasses around the pool and some food on the chairs and pool sides. A waiter brought a drink out to someone and we assumed he would remove the glasses/food - we were wrong! He looked at them and walked back inside. At no point during our visit were we asked if we wanted any drinks/food (which was advertised as being waited on). Overall the facilities were AMAZING but the cleanliness and overall customer service left a lot to be desired. I shall return but with lowered expectations.