I have very mixed feelings about our stay at the S...

I have very mixed feelings about our stay at the Sonnenalp Vail. The hotel is very nice, the room was spotless, the pool area is lovely but our initial room assignment was disappointing. I reserved a Lodgepole Junior Suite which included this description: "This Lodgepole Junior suite has one king bed and is approximately 490 square feet. This room has a gas log fireplace, step out balcony, and a lavish marble bathroom." At check-in we were assigned Room 201 which is a small, dark, garden-level (or roof level?) room without a balcony. The window view is obstructed by the balconies of nearby rooms. If you want to vacation in a basement then I guess it would be acceptable. I immediately returned to the front desk and requested a room with a balcony since that is what I reserved. I'll give the front desk credit for being professional and quickly finding a new room for us, but it would've been nice if we'd been given what was reserved in the first place.