Extremely slow international transfer service. I p...

Extremely slow international transfer service. I placed a transfer with OFX on Friday 31/01/2020 as a matter of a family emergency and my mother is still yet to receive the funds and it has been almost 2 weeks, I have requested a refund. Their customer service is OK and I'm glad it isn't an off-shore call centre, however, OFX need to put something in place that allows transfers to happen in a maximum of 2-3 business days. Most other places can do it same day or 2 business days but are currently being investigated with the Westpac scandal.