Dana Martin Review of Curry Subaru
This place is a poor excuse for a business. They ...
This place is a poor excuse for a business. They sell you a car/lease and then want nothing to do with you. I had problems getting in for an inspection, getting my car repaired when someone rear-ended me, even had issues turning in my car when it was in pristine condition and ridiculously under the mileage I paid for.
The people here seem to have no idea what they're doing. No communication. Terrible customer service, terrible record keeping, employees come and go. They tried to charge me for a valet key that I never received when I got my car originally. They couldn't even answer my questions about my lease, the leasing company THEY set me up with. Manager told me he would call me personally, handed me his card, looked me in the eye, NEVER CALLED.
After 5 days of no phone call, I wrote the above review on Yelp. Magically, I THEN received a VM from Peter, stating that the dealership took care of everything and I didn t owe any additional money on the car. WOW. Their people didn t take care of anything!! I called my own leasing company the day after Pete told me he would call me, and THEY reviewed the Autovin inspection report with me, the terms of my lease and THEY confirmed I didn t owe any money (the excess damages were determined regular wear and tear , AND I had a deductible as a buffer if needed). The fact that Curry Subaru could not even tell me the proper protocol for turning in the car and how to find out this information was ridiculous. The lack of phone call until after my scathing Yelp review, just bad customer service. And the lie on my VM, absurd. I guess this is why people say car salesmen/women are hustlers, huh?
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