Last month before going on a trip, check with the ...

Last month before going on a trip, check with the Android application that my documentation was online and available. I could not access. Some time ago Allianz with the proposal to save a square meter of missionary forest encouraged me to always handle myself with documentation in digital format, which I did. When I return from travel I call, to see what the problem was. They told me they didn't know but they assured me that my insurance was current and up to date. Several calls and emails later did not answer me, only promising me that they would call me urgently when they knew something, but the days went by and I still had no news. The following month, when the summary of the card from which this insurance was debited arrives, the corresponding charge was not made. I call again, and at the insistence they tell me that I had no insurance since October 5. Despite that they had told me otherwise on several occasions, and they sent me documentation by mail, not in force of course, so that I would remain calm. Nor did they comply with the clause of the contract that specifies that in the event of termination, the insured must be given a 15-day notice. And they didn't explain to me after so many calls why they proceeded that way. They just tell me to wait, and they don't know what happened. I clarify that I am already doing the process in defense of the consumer to resolve this conflict. And I'm going to publish it as soon as I can, until someone from the company gives me an answer as to why they did what they did. After being six years insured there, I must say that Allianz was a big disappointment.