Leopold Berger

Review of Badrutt's Palace Saint Moritz

The Palace is one of the most prestigious establis...

The Palace is one of the most prestigious establishments in Switzerland, more or less the epitome of excellent service. My wife and I really wanted to enjoy the prestigious Afternoontea and we wanted to reserve a table especially for our anniversary. The lady on the phone said that we could not reserve because there was enough capacity available and could just drop by. So we went on the 1 hour trip to St Moritz. At first, the colleagues in the dressing room made an offensive remark against my girlfriend's fur coat, which was very inappropriate and not at all appropriate. You also have to walk through a labyrinth of guest cribs at the entrance of the hotel, as the luggage of the guests at -10 degrees just before the entrance. We could handle this, but the unfriendly host at the lounge reception did not let us in and said that the lounge for the Afternoontea is now exclusively for hotel guests. That was the end of a nice holiday, because the host referred us to the hotel. Too bad that this hotel lives only from the renown times past and no longer based on the standards of today's 5 * hotels.