Called, was told an estimator would call back to s...

Called, was told an estimator would call back to schedule a same day water heater installor at least a consultation as soon as he finished up another job (estimated 1-2 hours). Waited 6 hours, no call. Tired of waiting, I went to the store, grabbed the one I wanted, proceeded to install. Took me 2 hours start to finish with help from a friend, never having done a water heater before. It's hard, heavy work but quite simple. Cost under $600 for 40k BTU, 40 gallon Rheem unit and all the necessary accessories. Now it's been over 12 hours, still no call. Really too bad-- I was ready to pay $2000 plus not to have to do it myself, and Pronto came highly recommended.