We found our sales person, Vincent, to be accessib...

We found our sales person, Vincent, to be accessible, accountable and professional. He went out of his way to help me as I wandered around aimlessly in the dealership and was expedient in finding the right truck for us. He kept meticulous notes and was able to refer back to the previous times we had spoken many months before. He came in after hours and stayed for many hours when my husband came in late from work, to go over every detail of the trucks workings. We were very appreciative of this. It is our opinion that Vinnie went above and beyond and we are 100% satisfied with his service.

We found Christina, who handled all of our financial paperwork, to be exceptional as well. She handled the glitches that came up with ease and expediency, always with a smile.

We thank Vinny and Christina for their excellent service and we love our new "blue jean metallic F-150 XLT"!!!

The only reason I didn't give Ford five stars is because in the service managers letter its states that "Fresh Bagels, Coffee, Fresh Baked Cookies, and Snacks" are available in the dealership and that was not the case at all. Vincent did offer a cup of coffee but the only half and half was available for a creamer. I am non dairy but there was no selection for a non-dairy creamer. I've been in many dealerships where there is a beautiful waiting room and many snacks and various coffees and teas with dairy and non-dairy creamers available to their customers. This Ford dealership had none of those amenities. This is no reflection on the service of the staff but a direct reflection on the owners of the dealership. Ford should take a lesson in this area from a dealership such as the Subaru in Hicksville or Habberstad right down the street.

Sincerely,

Tammie and Alan Topel
Northport, N.Y.