Jose Florencio Lapena Jr.

Review of Shangri-la's Edsa Plaza Hotel

A warm welcome, but a bad start-- the room stunk o...

A warm welcome, but a bad start-- the room stunk of cigarette smoke, and my asthmatic wife and I immediately felt unwell. Thankfully, we were promptly relocated (but to a twin single-bed, instead of single king bed room). I also received a call from the duty manager (Diane?) apologising for the smoky room and offering to assist us with any further concerns. I thought the rest of our stay would be uneventful, until around 9AM the next day, my rare morning after-breakfast nap was interrupted by a knock on the door (inquiring if there was anything I needed DESPITE THE DO NOT DISTURB NOTICE BEING ON). I accepted the water offered, then asked why he had knocked despite the notice being on -- was it not noticed? Another apology-- I did check and it was on). Okay. Finally, after lunch at 12:10PM (we had arranged late check-out at 1PM), we could not enter the room with our key card (my wife had to go down again to have this fixed). Hence our rating.