Vicki Clendenin

Review of la Torretta

Had terrible experience with booking rooms for a l...

Had terrible experience with booking rooms for a large wedding party. The first person we worked with was very slow responding to emails/calls, did not give complete information regarding the contract we had to sign, and did not give us a complete tour of the property when we went there. She wasn't there very long, and a new girl took over. I would receive a lot of auto-replies to my emails saying she was out for 2-3 days at a time. The people that answered the phone never knew what was going on and apparently there was no one else there to cover for her when she was out. We ended up not staying there because we had to change the wedding date because of the hurricane. Monica had told me she had rooms for our rescheduled date, but when guests started calling to make reservations, they were told there were no rooms and they didn't have any idea why, and had never even heard of our bridal party's name. This was a week after the hurricane. When Monica finally got back in the office, she finally called to tell me the property had suffered some damage to some rooms, so that was why they no longer could provide us any rooms.