Came to this store at the beginning of the year fo...

Came to this store at the beginning of the year for the battery program. Set up an appointment which is really just a rough estimate of a time frame that they apparently may or may not decide to contact you. I was never contacted. So I drove another 2.5 hrs today, only to be given the same option. When I mentioned what happened previously, I was told that we can t fix the past we can only do better going forward. You don t say? I ll definitely do better going forward. As a tech guy, I wanted to give Apple a chance after criticizing them for so long on their business model and practices. I got the 6s first year it was released, and was fairly happy for the life of my 6s. But this battery program fiasco is unacceptable. Don t buy Apple. You d be better served with a Google Pixel, or an OnePlus phone.