I have been a loyal Coolray customer since 2004 wh...

I have been a loyal Coolray customer since 2004 when my house was built. I have had a service contract where they came out twice a year to service my heat and air conditioning units. This year my regular furnace service was completed in October. It was completed a little quicker than normal but I didn't think anything about it until my heat went out in December. I called Coolray who advised me over the phone that there would be a $59 charge which could be waived depending in the problem. This happened on the coldest day this year so I said ok. A serviceman came and spent an hour and a half in my attic. When I ask if everything was ok, he said that it takes a long time to check all the wires. When he finally came down he told me my circuit board was bad. It could be replaced for $660 but he could not guarantee that there were not other issues. His recommendation was that I buy a whole new heat and air system. If I bought heat only the price would range between $2200-$4000. If I bought both the range would be $6000-&10,000 depending on my preferences. I told him I would think about it and discuss with my husband. Then he charged me $69 for the service call instead of what I was quoted over the phone. I paid him and called a different company the next day. They said there was nothing wrong with my circuit board and my heat was working in less than 5 minutes. I don't know how Coolray trains their technicians but I feel like this was a terrible ploy to take advantage of the elderly at a very vulnerable time (temperature was in the 20's). After this experience I will not renew my contract or use Coolray again. I was so furious I considered putting on Facebook and calling the media.