Heidi Michelle

Review of Middletown Ford

I have a Ford Mustang and it was starting to give ...

I have a Ford Mustang and it was starting to give me a little trouble by jerking and doing strange things while accelerating. I live closer to the Tri county Ford dealership and took it there first, but they kept it for about an hour and claimed that there was nothing wrong with it. I then scheduled an appointment with Middletown Ford. The first thing I noticed is that when your driving from a certain direction, that the service department area is practically hidden from view. When I brought it in, we spent ten minutes wondering where to pull the car in. The people were friendly there and they were honest, but I was only expecting a two to three day stay at most. They kept my car for almost three weeks. I have never heard of such a thing. Everyday at work, my coworker would ask me, So, did you get your car back yet? It was kind of embarrassing. What a rotten deal. The Mustang does run better and it appears fixed, which I am grateful for, I only wish that the process could have been a little bit smoother and I wish that i could have gotten my car back in a faster manner, for I missed another appointment that I had made with another body shop for a small dent, which was disappointing. All in all, the service was okay at this location. At least they did fix the car and did not give me the run around. Thank you.