anthony kreegier

Review of Sherman Dodge/Schaumburg Jeep

Problem after problem. Service sucks. I have to de...

Problem after problem. Service sucks. I have to deal with Tony (service manager) or nothing gets done. I have nothing but great things to say about Tony but he was not there today. I won't go on on what the problem was but other than Tony in service, they meaning sales and service have done everything to make me NOT apart of the buyers team.i have punched a new challenger there and recently a ram srt. After they screwed up my plates I had gone in to try to get that fixed and asked why the bell keeps going great off. They told me it was for people that buy cars. They never had me ring the bell. I guess I didn't spend enough money to fit in. Just another way to make me feel like crap. I have asked to speak to MR Saint Jermain, as I was told he was the owner. To go over my concerns and they told me he was moved to the Chevy building. Needless to say I never spoke with him. I wish I had never went there in the first place as the closes Dodge is 30 plus minutes away. I wish for this place to care for people and not just money. I pace back and forth in the service area for over an hour and no one has the guts to ask what's wrong or to give me an update on what is going great on. They can thank God for one thing and that's the fact that I don't run the place as I would clean house and do it right. The employees should be ashamed of themselves and the business they represent. I can't even get the smoking employees to say hi or hello. I guess as a consumer, me mean nothing to them.