The front desk person was in training, but by hers...

The front desk person was in training, but by herself at check-in time. She told us only one of our 3 rooms had been reserved. She finally called for a manager, but it took over 15 minutes for him to show up. In that time at least 7 other families showed up to check-in, needless to say it was chaos. They seemed very short staffed considering how busy they were.