18 Apr: Update. I had to change my work schedule a...

18 Apr: Update. I had to change my work schedule after they failed to fix my vehicle in time. After replacing my radiator a day late, I had to leave work early to pick it up. I wasn't given an invoice for the work done, since I had to leave quickly to go back to work. I was assured that it would be emailed to me within 24 hours. Here we are a week later... I called and talked to RJ today, who again assured me that he'd get me that invoice today. Here we are, still waiting for the invoice... I've already informed two other co-workers about the customer care quality here. Save yourself the time and frustration and go somewhere else.

I've bought a new and a used vehicle from this place and it turns out that both times were a total hassle.

New vehicle (2014): Ordered a new vehicle, Tacoma, to be made and they didn't even place the order, from what I was told. They told me this TWO DAYS before I was actually going to pick it up. Settled on another vehicle.

11 Apr: Used vehicle (2016): Bought a 2007 Nissan Xterra and it immediately started rumbling on the road. A quick search and inspection of the vehicle and a problem was found. Was assured that the "133 point inspection" was completed, whatever that is I'm not sure. Now I'll have to take it in on my only day off to get it reinspected, but was told really quickly it was an "as is" vehicle. Thanks for covering yourself, RRT.

I will never do business here again after this situation is hashed out. Period.

17 Jun: I still haven't gotten my plates from this place. Called the county tax collector's office and the vehicle is still in the previous owner's name. I have never seen such an unacceptable degree of work from a dealership.