Brian Magley

Review of West Hills Jeep Chrysler Dodge

Had to go to the dealership to get a key module pr...

Had to go to the dealership to get a key module programmed. First time in they told my wife they were going to charge her an extra $100 installation fee to unplug a wire from the old part and plug it into the new part. They didn't ask, they told her it was necessary. Fortunately, my wife knew better and refused to let them do it. Then, after telling me that they would be able to reprogram my old keys to the new module, they tell me that it won't work and insist on me purchasing a new key for almost as much as the new module. I refused and tried to do some shopping around to find that they won't guarantee programming of any key unless you buy it from them and only the dealership can program the first key on a new module. So back to the dealership my wife goes with a quoted price for new key and programming from her first visit. When she asks how much at the desk, they quote her a price $70 dollars higher of their standard fee for programming plus the cost of the new key. After she insists only paying the standard price, they reduced it to the original quote.
Both times my wife took our car there, they tried to overcharge her and she had to argue to get the proper price for what we asked. Don't go her for service unless you are prepared with complete research and are ready to argue with the staff. If you need to go to a dealership, find another one. It will be worth the drive.