Maritza Caldas

Review of Valentin hotels

We are so disappointed with their customer service...

We are so disappointed with their customer service. Booked through Cheap Caribbean, for 3/1/15-3/6/15 of course Sparta and then Thor, the storms hit leaving us stranded in ABQ no flight to Dallas for 2 days to connect to Cancun. Called the hotel to see if I could move the reservation 2 extra days, even pay for the room, but between Cheap Caribbean and the Valentin they kept the full amount of our trip. We had reserved a suite, and according to them there were no rooms available for the 2 extra days we needed. We know they did have rooms because we called, but instead of doing the right thing, they kept all of our $ and sold our suite again....this was a national weather disaster. Thanks Valentin and Cheap Caribbean for all your help.