Hello everyone. (Just giving my Southern manners l...

Hello everyone. (Just giving my Southern manners lol) The one star is simply for my service with unrefined black hair (I say that because I'm so sick of the term and label "natural hair" lol like it should not be a thing to wear your hair how you were naturally created for it to be worn.) Moral of the story is despite their advertisement of saying that they service natural hair and this being one of the shops that pop up when you search for natural hair salons, this shop isn't knowledgeable of doing unrefined black hair. (They good for a silk-press tho lol!) So I scheduled an appointment for the same day I called. The service that I requested was a roller set. The receptionist or appointment scheduler asked if I was natural. I said yes. She said okay and gave me my appointment time, I said okay see you then. From my place it is a 20-25 minute drive, the highway had traffic because they were doing road work, I called the front desk to let them know that I would be a couple of minutes behind schedule due to this. She said fine. 8 minutes later I arrive and I walk in, the workers decided to just look so I took it upon myself to greet everyone then some of them spoke back. I proceed to check-in, I said, "hi I'm sorry I'm late and as I'm just running my mouth I notice her face had a I got some bad news look. The receptionist says to me, "We don't have the rollers for your hair" I said, "I wasn't aware that their was a specific roller for my hair and why didn't you inform me about this on the phone"? So the receptionist replied, "we didn't know the texture of your hair" and goes on to ask me if I would like to get a silk press or something. I'm just smiling awkwardly like why am I just now hearing this. The receptionists goes over to the stylist to chat the stylists looks over at me, a minute later the stylist comes over and asked if this had been done on my hair before I said yes, at a hair school. Then she asked if I had a picture, I did have a picture but I told her just give me what I want and she said okay they would do a dry roller set. And so then the washer Jasmine just comes from behind me and strokes my hair. I look back and said, "oh are you washing my hair"? she said yeah. I said okay what's your name? She said Jasmine and then I told her my name. Jasmine needs to be more aware when working in a professional environment with potential clients. My stylist had a unique name like Na Na or something. Just before I'm getting my hair washed she tells me that they do have a stylist who does the natural hair roller set but she's not here, I'm like okay but why am I just now hearing all of this. Na Na did my dry roller set with no clue to what she was doing. They blow dryed my hair after my wash and then used setting lotion to roll it lol setting lotion is for "relaxed" hair. And then Courtney was "Suppose" to be giving the clients complimentary 10 minute massages with their service because I read it as I was sitting. No one got a massage that day lol. But my hair didn't make it through the next day and it's interesting how I can go to a hair school and pay $7 for this same roller set service and have it last for 2wks longer than this quote on quote actual natural hair salon. I didn't go to the hair school because of their customer service and I go here and it's like for what? lol Like I said if you have unrefined black hair they good for a silk press nothing else haha..