Used to like this service but took a new car and i...

Used to like this service but took a new car and it was damaged when I collected it. Two scratches above the wheel arch. A very courteous supervisor told me the entry cameras were inconclusive and to put in a claim. It came back with a response of not accepting responsibility. It seems their terms & conditions say: '4 We do not accept liability for: damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park;'

Reading through the reviews this seems to be a common ocurrence. If you use the service, take an old car!!! (and don't be tricked by their false courtesy....)