Charles Bullins

Review of The Hamilton Crowne Plaza Hote...

The hotel itself was nice and the staff we interac...

The hotel itself was nice and the staff we interacted with in person were very polite and helpful. We stayed for one evening over the weekend and parked our own car, the stairs and elevator for the parking garage (that the hotel told us to park in) were locked all weekend so we had to walk 4 levels of the garage with our luggage. I also reached out to hotel customer service before our visit to request services and not only were requests not met but all together ignored. My email was never even replied to. So overall the hotel was not bad by any means, there were just several places where they dropped the ball on our stay.