The actual services and ambiance is high quality a...

The actual services and ambiance is high quality and wonderfully done. The customer service however is below average and does not fit what one should expect from this place. It's like everyone in the representative position went through a special training class called "how to frustrate people 101" where they learn to answer questions with "I don't know" and "I wasn't here." Booking an appointment was annoying, it felt like I was speaking with someone on their first day of working anywhere. Simple questions could not be answered. Like no one cares.
I would come back to eat, or swim. But I know I can get an amazing massage or pedicure for half the price, with much better customer service, anywhere else around town.