Eddie Nelson

Review of Pinnacle Medical Solutions, LL...

They say stuff was delivered, but it never was. In...

They say stuff was delivered, but it never was. In late December 2019, my son was supposed to receive Omnipods and a Dexcom CGM transmitter, but he never received them. Unfortunately, we didn't realize it until it was too late that we were missing these. Fast forward to today, March 10, 2020, and the same thing happened. An entire shipment is missing (Pinnacle said it was delivered) and due to the short change from Dec, my son is out of diabetic pump supplies. I think I'll switch back to Solara. Their (Solara) customer service sucks, but we always got our supplies.

Edit: Pinnacle contacted me and admitted that they screwed up and shipped to the wrong address. They immediately shipped supplies and got it all fixed. Faith somewhat restored, so I've stayed with them. Each shipment since then have been accurate and on time, so I've also changed the star rating.