Candice Vickers

Review of Knightvest Management

This is a long review, but i feel its worth the re...

This is a long review, but i feel its worth the read if you are thinking of renting an apartment at this complex. My husband and I are currently renting an apartment in the Ashmore complex in Pasadena. I have never seen such incompetent contractors and housekeeping before in my life. They've paid more attention to renovating the tennis courts than the apartments for their so called "extreme makeover." We signed the lease paid the rent were handed the keys and told we could move in on Sunday since the appliances were being installed on Friday; show up on Sunday no appliances in the apartment, a non working AC, unfinished back splash and granite work, and exposed electrical wires where the dishwasher was supposed to be (the breaker for that area was still on) HUGE SAFETY ISSUE, also several other things that were unfinished. I call Sunday evening to leave a message; no one from the complex office returned my phone call on Monday morning so I had to physically go there Monday at lunch time to get answers. I am explaining our situation to one of the ladies that works in the office the maintenance manager was also standing there and he says to me "oh well the appliances are back ordered but they'll be here today and we'll get someone to your apartment to fix the AC." So I preceeded to tell him that some communication would have been nice. Monday passes AC got fixed but still no appliances, and non of the other issues addressed. So we go back to the office talk to someone else and at this point we were very annoyed and wanting to speak to a manager we were advised that she wasn't available so we continue talking with the agent that did our lease and explain our situation all over again and we tell her we have a small child that we need to keep food and milk cold. So she proceeds to talk to the maintenance manager and he says well everything will be fixed tomorrow. I was also told that this management company isnt responsible for the third party contractors and vendors that are working on these apartments. Which is the most absurd thing I have ever heard, yes you are indeed responsible for them I didn't rent the apartment from your third party contractors I rented the apartment from you. Since, they've had to enter the apartment twice to "fix everything" once unannounced and only the appliance issue was resolved, we later found out they were in our apartment an email stating all issues were resolved. Their idea of fixing something is putting paint over it and caulk around the edges. If you are trying to compete with the actual luxury apartments in this area like you claim to be, then I suggest hiring an actual quality department to oversea your "makeover" and hire all new contractors. This has been a horrible experience and we will not be renewing our lease. Lesson learned, next year I will be spending the couple extra hundred a month and renting a quality apartment.