Matt Compton

Review of Mall of Georgia Chrysler Dodge...

Worst when it comes to call backs and customer ser...

Worst when it comes to call backs and customer service. Every time we call in to setup something we never get a call back from the advisors, when I called to ask about transferring Oil Changes to my other Jeep because I sold the one it was on, they said they would call back, never did. My Grand Cherokee started leaking oil after we had oil changes from them, there is a big puddle of oil in the garage. this is not a new car, but only 4 years old it should not be doing that. Just poor all around. I would not suggest them to anyone.

UPDATE: 10/29/2018: Received a call from Colin on 10/25 and requested that we took the car in right away and that they would take care of it. They moved my remaining oil changes over to the remaining Jeep also. they put us in a rental and Eric was on top of all the work being done. Calling back after leaving message and following up through Saturday when we picked up our car. Ended up the Oil cooler was leaking and was replaced under warranty. Raised the review to a 4 for now as time will tell.