Received three packages in two months that were se...

Received three packages in two months that were sent via UPS Utrecht.

At all three was indicated, if there was no one at home with us then the package could be delivered to the neighbor.

First package: delivered by UPS to a collection point without communicating to me via a message in the mailbox (or by e-mail) that this was done and where I had to pick it up. Once I found out that this had happened, they had taken it back themselves. I am still waiting for this package.

Second package: is left in front of my door, package was broken, possibly by UPS, possibly by someone who saw it in front of the door and gave it a kick.

Third package: I saw the UPS bus outside so I went there, driver was standing at the door for fifteen minutes with the van while he was busy on his phone. Package was broken on all sides, see photos.

Outrageous service, I thought DPD was bad with standard packages to pick up points but with them the packages are still very. UPS is apparently worthless, I am amazed that they dare to deliver parcels in this state.