David S

Review of TROPICAL CHEVROLET CHRYSLER JE...

Worst Experience we ever had! Bait and Switch! We ...

Worst Experience we ever had! Bait and Switch! We were told one price online and on the phone and got a different price when walking in.

We wanted a Suburban last year on their Black Friday deal but the deals turned out to be lies. I was concerned as there were some pretty negative reviews online (just scroll down) but before coming to the dealership, we confirmed the online listings listings with their internet manager and other representatives at the dealership via telephone several times. They said to "come on in" so we can just fill out paperwork. They 'baited' us with a false deal to get us to just "come on in" and we bit.

Then came the 'switch' as the moment we walked into the dealership and sat with a rep he told us how it's impossible we were quoted the price. He didn't even bother calling the manager or reps we spoke to online. The dealership listed one price and model online but when we got there, the car disappeared from inventory and apparently was never there. We told them we had a snapshot of the online listing and they said that it must be an error online. We told them there were multiple listings we had snapshots of at that price and they took no responsibility nor did they even apologize.

The kicker was when we told them we would post online they told us to go ahead. The listings were still there weeks later.

For the record, we went to many different Chevy dealerships and not one of them had listings that were as inaccurate. In fact, every other dealership we went to was honest, courteous and apparently not surprised when we told them how Tropical Chevrolet lied to us.

We don't think you can trust any of their "deals" as advertised. Save yourself a trip and the aggravation.. choose any other Chevy dealership.